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Hospitality

Front desk, restaurant and the night audit

Property management for hotels, lodges, tented camps and serviced apartments across Tanzania.

What it does

Hotel Management System

A hotel bleeds through the joins: a walk-in taken at the desk that never reaches the reservation chart, a bar bill that never posts to the room, a night audit done from memory. This system holds the reservation chart, the room folio and the restaurant till in the same place, so the night audit is a check rather than an investigation.

  • Reservation chart with rooms, rates, seasons and group bookings
  • Front desk: check-in, check-out, room moves and early or late departure
  • Room folio that collects restaurant, bar, laundry and excursion charges
  • Restaurant and bar point of sale, with posting to room or cash
  • Housekeeping status board and maintenance requests
  • Rate plans: rack, corporate, resident, non-resident and agent rates
  • Travel agent and tour operator accounts with commission tracking
  • Night audit, daily revenue and occupancy reporting
  • Guest history and repeat-guest recognition
  • Stores and kitchen stock with recipe costing

Tanzania

The Tanzanian hospitality specifics

  • Hotel levy — computed and reported separately from VAT, on the correct base.
  • Resident and non-resident rates — dual pricing handled as a rate plan, including the documentation the rate depends on.
  • TRA fiscal receipts — issued at the desk and at the restaurant till.
  • Tourism levies and TALA — records kept in a form that supports the returns you file.
  • Offline-first — a lodge on satellite or with intermittent power keeps trading and syncs later.

How we work

Scoped first, built in phases

We look at the process

Not a sales meeting. We sit with the people who do the work now and find where the time and money actually go.

You get a written scope

What will be built, what it costs, how long it takes, and what is explicitly out of scope. In writing, before anything starts.

Built in phases

The part that hurts most is delivered first and put into real use, so value arrives before the whole project is finished.

Trained and supported

Your staff are trained on the real system with real data, and support continues after go-live.

Runs on your own server if you want it to. Internet in Tanzania is not guaranteed. Systems can be installed on a machine at your premises so the business keeps working during an outage, syncing when the connection returns.

Frequently asked

Hotel Management System — questions we get

We are a lodge in the bush with poor internet. Will this work?

Yes. The system runs on a server at the lodge. Reception and the restaurant keep working with no connection at all, and bookings sync when the link returns.

Can it connect to booking.com or other channels?

Channel connections are possible via a channel manager. Which channels and how they behave depends on the contract you hold with them, so we scope this per property.

Does it separate resident and non-resident pricing?

Yes, as distinct rate plans, so the correct rate and the correct levy treatment apply automatically at booking.

Can the restaurant be used by walk-in customers who are not guests?

Yes. The point of sale handles cash and card walk-ins alongside charges posted to a room folio.

Related systems

Often deployed alongside

See every system we build →

Talk to us

Tell us what your business actually needs

Describe the process that is costing you time or money. We will tell you honestly whether software is the right answer, and what it would take.

Phone+255 781 115 402
Emailinfo@pitech.co.tz
LocatedDar es Salaam
ServingTanzania
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