Dar es Salaam · Tanzania
Software built for doing business in Tanzania
Compliance, operations and customer-contact systems for foreign-owned and local companies — designed around Tanzanian regulation, not adapted from software written for somewhere else.
Enterprise capability at prices that work for small and medium businesses. Every system is scoped, configured and built to your organisation's actual requirements.
AML, KYC and regulatory compliance software
Foreign-owned companies, banks, microfinance institutions, insurers, bureaux de change and dealers in Tanzania carry obligations under the Anti-Money Laundering Act, the Proceeds of Crime Act and their sector regulators. Manual registers and spreadsheets do not survive an inspection. These are the systems we build to close that gap.
Anti-Money Laundering monitoring
Transaction monitoring rules, threshold and structuring alerts, suspicious transaction report preparation, case workflow with maker-checker approval, and a defensible audit trail for the Financial Intelligence Unit.
KYC and customer due diligence
Customer onboarding with identity capture, NIDA and TIN reference fields, document expiry tracking, risk scoring, enhanced due diligence for higher-risk customers, and periodic re-KYC scheduling so files never quietly go stale.
Sanctions and PEP screening
Name screening against sanctions and politically-exposed-person lists at onboarding and on a schedule, fuzzy matching for transliterated names, and reviewer sign-off on every hit so a false positive is recorded as a decision rather than an omission.
Beneficial ownership register
Ownership structures captured to ultimate beneficial owner, percentage holdings, control chains through holding companies, and change history — ready for BRELA filing and for the questions banks ask when a foreign parent is involved.
Data protection compliance
Consent capture, data subject request handling, retention schedules and processing records aligned to the Personal Data Protection Act 2022 — the obligation most foreign firms in Tanzania discover late.
Work permit and expatriate tracking
Residence and work permit expiry monitoring, local-content and succession-plan evidence, document vaults per expatriate employee, and alerts well before a permit lapses.
Tax and revenue integration
Systems that produce the records TRA expects — EFD-compatible sales data, VAT schedules, withholding tax registers and audit-ready exports.
Regulatory reporting automation
Scheduled returns assembled from live operational data instead of month-end spreadsheet archaeology, with submission history and sign-off retained for inspection.
Industry solutions
Named solution frameworks we design and deploy. Each is configured and developed to your organisation's specific operational requirements — not sold as a fixed off-the-shelf package.
PiCall — Enterprise Contact Centre
Inbound and outbound calling, agent queues, IVR, call recording, live supervisor dashboards and reporting. Runs on your premises so calls continue when the internet does not. From TSh 50,000 per user per month.
MineOps — Mining Operations
Production tracking, shift and plant reporting, licence and local-content compliance, contractor management and environmental obligations in one operational record.
FleetOps — Fleet & Fuel
Vehicle registry, fuel consumption and theft detection, trip and driver records, service scheduling and licence renewals, with cost per kilometre visible per vehicle.
PropertyOps — Property & Rental
Tenancy and lease management, rent invoicing and arrears, mobile money reconciliation, maintenance requests and landlord statements.
FieldOps — Field Service
Job dispatch, technician scheduling, offline-capable mobile capture for weak-signal areas, parts usage and customer sign-off.
VendorHub — Contractor & Vendor
Supplier onboarding with due diligence, compliance document expiry, contract milestones, performance scoring and payment tracking.
HotelOps — Hotel & Resort
Reservations, front desk, housekeeping, restaurant and bar, rate management and nightly revenue reporting for lodges and hotels.
CargoFlow — Logistics & Shipment
Consignment tracking, clearing and forwarding documentation, warehouse movements, delivery confirmation and customer status enquiries.
BuildOps — Construction
Project budgets and variations, site progress, materials and plant, subcontractor certificates and retention tracking.
ESG360 — ESG & Environmental
Environmental monitoring records, incident and grievance registers, community investment tracking and reporting aligned to NEMC and lender requirements.
Business systems we build
If your operation runs on paper, WhatsApp groups or a spreadsheet that only one person understands, it can be built properly. Common requests:
- Accounting and financial management
- ERP and inventory control
- Point of sale and retail management
- Customer relationship management (CRM)
- Human resources and payroll
- Attendance and biometric time tracking
- Procurement and purchase approval
- Asset register and depreciation
- Document management and e-filing
- Workflow and approval automation
- School and college management
- Hospital, clinic and pharmacy systems
- Microfinance and loan management
- SACCOS and cooperative systems
- Insurance policy administration
- Mobile money and payment reconciliation
- Membership and subscription billing
- Land, title and GIS mapping
- Agriculture and livestock traceability
- Warehouse and stock movement
- Ticketing, booking and events
- Help desk and case management
- Survey and field data collection
- Business intelligence dashboards
- API and system integration
- Mobile applications, Android and iOS
- USSD and SMS services
- E-commerce and online ordering
How we work
You should not have to gamble a year's budget to find out whether software fits your business. We structure work so the first commitment is small and the value is visible early.
Discovery
We sit with the people who do the work, map the current process and write down exactly what the system must do and which regulations apply.
Scoped proposal
A written scope with fixed phases and prices. You see what exists already, what will be built, and what each phase costs before committing.
Build and configure
We start with the phase that removes the most pain. You use it while the rest is built, rather than waiting for a big launch.
Deploy and support
On your servers or hosted, with training for your staff and a support agreement. Systems are built to keep working when connectivity does not.
| Engagement | Typical range | What it covers |
|---|---|---|
| Pilot or prototype | TSh 2.5M – 4M | Two to three weeks proving the idea on your real data before larger spend |
| Departmental system | TSh 15M – 30M | A working internal system: dashboards, workflow, roles, reporting |
| Enterprise platform | TSh 40M – 80M | Multi-department or group-wide, with integrations and mobile |
| PiCall contact centre | From TSh 50,000 / user / month | Licensed per user after installation, one admin account free |
| Support and maintenance | TSh 600K – 1.5M / month | Updates, monitoring, fixes and user support |
Frequently asked questions
Do foreign-owned companies in Tanzania need AML and KYC software?
If you are a bank, microfinance institution, insurer, bureau de change, dealer in precious metals or stones, real estate agent, or a professional firm covered by the Anti-Money Laundering Act, you carry customer due diligence, record-keeping and reporting obligations. Software is not itself a legal requirement, but demonstrating consistent due diligence and producing records on demand is — and that is very difficult to do from spreadsheets once you pass a few hundred customers.
Are these systems already built, or built for us?
PiCall, our contact centre platform, is live and running in production. The other named solutions are frameworks we design and develop against your requirements. We reuse a large amount of existing work — authentication, roles, workflow, alerting, reporting, offline sync — which is why a custom system does not cost what building from zero would. We will always tell you which is which before you pay anything.
Can the software work when our internet is unreliable?
Yes, and we design for it deliberately. Systems can run on a server at your premises so they keep working during an outage, with data syncing when the connection returns. Our contact centre platform runs entirely on site for this reason — calls do not stop because an ISP does.
How long does a project take?
A pilot or prototype is typically two to three weeks. A departmental system is usually eight to sixteen weeks depending on scope and how quickly we can get answers from your team. We deliver in phases so you are using something useful long before the final phase lands.
Do you work outside Dar es Salaam?
Yes. We work with clients across Tanzania including Arusha, Mwanza, Dodoma, Mbeya and Zanzibar, and we travel to site for discovery and training. Much of the ongoing work is done remotely.
Who owns the software and the data?
Your data is always yours. Ownership and licensing of the software is set out in the proposal — for bespoke builds this is normally a licence to your organisation, and we are happy to discuss source code arrangements for larger engagements.
Tell us what your business actually needs
Describe the problem in plain language — the process that keeps breaking, the report nobody can produce, the regulator's question you cannot answer quickly. We will tell you whether software is the right answer, and what it would take.