Every parcel scanned, every shilling reconciled

What it does

Courier & Delivery

Two things sink a courier business: parcels that cannot be located, and cash on delivery that does not come back. Both are solved the same way — a scan at every handover and a rider float that is reconciled at the end of every shift, not at the end of the month.

• Parcel booking with barcode waybill printed at the counter
• Branch network with scan at receive, dispatch, arrival and delivery
• Rider and vehicle dispatch with route grouping
• Proof of delivery: signature, photo and recipient name on the rider phone
• Cash on delivery collection and rider float reconciliation
• Customer self-service tracking by waybill number
• Corporate accounts with monthly invoicing and rate cards
• Zone-based pricing by weight, volume and destination
• Failed delivery reasons and re-attempt scheduling
• Returns and undelivered parcel management
• SMS notification to sender and recipient at each stage

Tanzania

Courier operations in the Tanzanian market

• TCRA courier licensing — records kept in the form a licensed courier operator is expected to maintain.
• Cash on delivery — the dominant payment method here, with per-rider float control and daily reconciliation.
• Mobile money settlement — collections matched against waybills rather than reconciled by hand.
• Upcountry branch network — branches operate offline and sync, since connectivity outside the cities is not guaranteed.
• Bus and courier partners — parcels handed to a third-party carrier tracked through the handover.