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Back office

Who has the laptop, and is it still under warranty

Device, licence and support management for IT departments and office administration.

What it does

IT & Office Equipment Management

Two questions expose most IT departments: which staff member currently holds serial number so-and-so, and how many licences of that software are we actually paying for. Neither is answerable from memory once an organisation passes about forty people, and both become expensive — in equipment quietly walking out, and in licences renewed for staff who left.

  • Device register: laptops, desktops, printers, phones, projectors, network equipment
  • Assignment to a staff member with a signed handover and return record
  • Specification, serial number, purchase date, supplier and cost per device
  • Warranty and service contract expiry, with alerts before they lapse
  • Software licence register with seats purchased, assigned and available
  • Helpdesk tickets from staff, with priority, assignment and resolution time
  • Repair history and cost per device, so replace-or-repair is a decision with numbers
  • Consumables: toner, cartridges and spares, with usage per printer
  • Loan pool for projectors, cameras and spare machines
  • Staff exit checklist so devices come back before final pay
  • Disposal and e-waste records

Tanzania

Practical office and IT control

  • Signed handover — a staff member acknowledges what they hold, which is what makes recovery at exit possible.
  • Licence compliance — seats assigned against seats purchased, so an audit by a vendor is not a surprise.
  • Exit clearance — device return tied into the leaver process alongside payroll and HR.
  • E-waste disposal — disposal records kept in a form that supports NEMC environmental obligations.
  • Feeds the fixed asset register — capitalised equipment flows through to the finance register rather than being counted twice.

How we work

Scoped first, built in phases

We look at the process

Not a sales meeting. We sit with the people who do the work now and find where the time and money actually go.

You get a written scope

What will be built, what it costs, how long it takes, and what is explicitly out of scope. In writing, before anything starts.

Built in phases

The part that hurts most is delivered first and put into real use, so value arrives before the whole project is finished.

Trained and supported

Your staff are trained on the real system with real data, and support continues after go-live.

Runs on your own server if you want it to. Internet in Tanzania is not guaranteed. Systems can be installed on a machine at your premises so the business keeps working during an outage, syncing when the connection returns.

Frequently asked

IT & Office Equipment Management — questions we get

How is this different from the fixed asset register?

The asset register answers to finance: cost, depreciation, audit. This answers to administration: who holds it, is it working, is it under warranty, and did it come back when they left. Most organisations need both, and they share data rather than duplicating it.

Does it include a helpdesk?

Yes. Staff raise tickets, tickets are assigned and tracked to resolution, and repeat faults on one device become visible.

Can it track software licences?

Yes, with seats purchased against seats assigned, and renewal dates flagged in advance.

What happens when someone leaves?

The exit checklist lists everything assigned to that person and is not cleared until each item is returned or written off with approval.

Related systems

Often deployed alongside

See every system we build →

Talk to us

Tell us what your business actually needs

Describe the process that is costing you time or money. We will tell you honestly whether software is the right answer, and what it would take.

Phone+255 781 115 402
Emailinfo@pitech.co.tz
LocatedDar es Salaam
ServingTanzania
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